Text-to-Donate and Text Messaging
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Knowledge base
Credit Card & Donation Questions
Credit Card Charges
7
I don't recognize this charge on my credit or debit card!
Can my charitable donation be refunded?
How do I cancel my recurring (monthly or quarterly) donation?
Can my contribution to a personal fundraiser be refunded?
Why did I get a refund from Pledgeling?
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Crypto Donations
0
Donations to Charitable Organizations
12
What fees are taken out of my donation?
How do I know my donation was received by the nonprofit?
Where is my tax receipt?
Are my donations tax deductible?
How do I change the tip?
View all 12
Donor-Advised Fund Donations via Chariot
7
What is a donor-advised fund (DAF)?
Receiving DAF donations as a nonprofit organization
What is the status of my recent DAFpay donation?
How do I enable DAF donations for my account or fundraisers?
Is accepting DAF donations free?
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Fundraising Tools FAQs
Fundraising Tools
9
What if I can’t find the nonprofit I want to support?
How much does it cost to use Pledge's fundraising tools?
Can I raise funds for anyone or am I limited to nonprofits?
How do I update my custom URL for my fundraiser?
How do I add a Text to Donate keyword to my fundraiser?
View all 9
Virtual Donation Overlay for Online Meetings
10
What is Pledgeling’s virtual donation overlay?
What is a virtual camera?
What version of Zoom do I need to use the virtual donation overlay?
Can I install Pledgeling’s virtual donation overlay on my iPad, or mobile device?
What platforms can I display Pledgeling’s virtual donation overlay?
View all 10
Nonprofits: Setting up Text-to-Donate
7
How do I set up a text to donate campaign?
What is Text-to-Donate, and what's included?
What does the donor see when they use Text-to-Donate?
How do I track Text-to-Donate donations?
About your Text-to-Donate keyword
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PledgeCam
17
What is PledgeCam?
How do I find my fundraiser ID?
Can I create a fundraiser from the PledgeCam app?
I’m not on a Mac - is PledgeCam available on PC?
Can I raise funds for anyone?
View all 17
PledgeAI
6
What is PledgeAI?
What does PledgeAI do?
What does a fundraiser created with PledgeAI come with?
Is PledgeAI free?
Can I edit the images that PledgeAI creates?
View all 6
Nonprofits: About our database, payments, and reporting
Nonprofits: Payments to You
7
What is this check that we got from Pledgeling Foundation?
How do I see who donated and how much they donated?
How and when are donations paid out to nonprofits?
Why is my check less than gross donations (What are Pledge's fees)?
Whose Evite event(s) contributed to my organization?
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Nonprofits: Impact Hub online reporting (and more!)
10
How do I get an Impact Hub account to see donations and update info?
Where do I log in to Impact Hub to see reports?
I'm having problems logging in to Impact Hub
I requested an Impact Hub password reset but I didn't get the email. Why?
I signed up, but didn't get the email with the verification link
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Our Nonprofits Database
7
I see my nonprofit is already listed. How did that happen?
How do I change my nonprofit's listed info (name, address, website …)?
How to get a nonprofit added to our database
Do you support non-US nonprofits?
Can you add a local chapter of a larger nonprofit organization?
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About Pledgeling Foundation and Pledgeling Technologies
About Pledgeling Foundation and Pledgeling Technologies
3
What is Pledgeling Foundation?
What is Pledgeling Technologies?
Why doesn't Pledgeling have a phone number for customer support?
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